Last updated: February 2, 2026
This Privacy Policy explains how CRO-PROM d.o.o. collects, uses, stores, and protects personal data when providing transport and delivery services, responding to quote requests, and communicating through this website.
Controller: CRO-PROM d.o.o.
Address: Zagrebačka ul. 208, 10361 Trstenik Nartski, Croatia.
Email: mb@cro-prom.com
Phone: +385977711111
Identification and contact data (name, phone, email).
Delivery details (pickup and delivery addresses, item description, preferred dates, special handling notes).
Communication records and technical data generated by website use (IP address, device/browser information).
Preparing and executing transport/delivery services and responding to quote requests (contract or pre-contractual steps).
Customer communication, service quality improvement, fraud prevention, and dispute handling (legitimate interest).
Compliance with legal, accounting, and tax obligations (legal obligation).
Where required, certain processing activities rely on your consent (you may withdraw it at any time).
Authorized employees and contractors involved in operations and customer support.
IT/hosting providers, accounting and legal advisors bound by confidentiality.
Public authorities when required by applicable law.
Data is normally processed within the EEA. If a transfer outside the EEA is necessary, appropriate safeguards will be applied in line with data protection law.
Personal data is kept only as long as needed for the stated purposes, to meet legal and tax duties, resolve disputes, and enforce claims. Retention periods are defined by business necessity and applicable regulations.
You may request access, rectification, erasure, restriction, portability, and object to processing where applicable.
If processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
You may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
The website may use technical and functional cookies necessary for basic operation. If additional analytics or third-party cookies are introduced, they will be used in accordance with legal requirements and user consent.
CRO-PROM applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
This Privacy Policy may be updated to reflect legal, technical, or operational changes. The latest version is always available on this page.